Client service agreement

1. Definitions

1.1. This Agreement uses the terms defined in the Venueplace platform general terms, including Evenue, Host, Client, Platform, Service and Service Agreement.

1.2. Booking means a request or order submitted by the Client on the Platform for use of the Service at a specific time, with a specific venue, price, number of participants and other circumstances described on the Platform or in the Host's terms.

1.3. Specific booking terms means the terms shown on the Platform during a specific booking or agreed between the parties in a form that can be reproduced in writing, including price, advance payment or deposit, cancellation conditions, additional services, rules of use and material restrictions.

2. Formation of the Agreement and its components

2.1. The Service Agreement between the Client and the Host is deemed concluded at the moment when the Client has accepted this Agreement and the booking terms on the Platform, and the Host has confirmed the Client's booking request via the Platform.

2.2. By making a booking, the Client accepts the terms entered by the Host on the Platform. The Service description, price, availability, cancellation conditions, rules of use and restrictions published by the Host before booking confirmation become part of the Service Agreement once the booking is confirmed.

2.3. Where the booking request is not confirmed automatically, the Host must confirm or reject the request no later than two (2) business days from its submission. If the Host does not confirm within that period, the booking is deemed not confirmed and any advance payment or deposit paid by the Client is refunded in accordance with the terms shown on the Platform.

2.4. Where the Platform requires an advance payment or deposit before the Host's confirmation, payment as such does not constitute the conclusion of the Service Agreement, unless the Host confirms the booking or the booking terms clearly provide otherwise.

2.5. Material terms of a booking, including time, venue, price, cancellation conditions and material restrictions, may be amended only by mutual agreement between the Client and the Host, unless the law provides otherwise.

3. Roles of the parties

3.1. The Host is the provider of the Service and is responsible to the Client for performing the Service in the agreed scope, at the agreed time and to the agreed quality.

3.2. The Client is the orderer and user of the Service and is responsible for the accuracy of the information provided in the booking, for paying the amounts due, for compliance with the rules of the venue and for the conduct of the Client and the Client's guests.

3.3. Evenue is not a party to the Agreement between the Client and the Host and is not liable for the quality, occurrence, suitability or overbooking of the Service, for information provided by the Host, or for breach by either party.

4. Booking, communication and accuracy of data

4.1. When making a booking, the Client provides to the Host correct and sufficient information, including the time and nature of the event, the number of participants, contact details and other information that may affect performance of the Service, suitability of the venue or compliance with safety requirements.

4.2. If the information provided by the Client changes, or if any circumstance arises that may affect performance of the Service, the Client must inform the Host without delay.

4.3. Booking-related communication between the Client and the Host shall preferably take place via the Platform's messaging environment. Declarations of intent and notifications made through the Platform may be used to evidence performance of the Agreement.

4.4. The Host is responsible for ensuring that the Service description, price, availability, cancellation conditions, restrictions and other information published to the Client before booking confirmation are accurate, up to date and lawful.

4.5. The Host shall respond to booking-related inquiries from the Client within a reasonable time, but no later than forty-eight (48) hours, unless the circumstances or terms shown on the Platform set a shorter deadline.

5. Price, advance payment and payments

5.1. The Service price, advance payment or deposit amount, payment deadlines and any additional charges are shown to the Client before the booking is submitted or are otherwise made known to the Client before the relevant payment obligation arises.

5.2. The Client pays for the Service in the manner provided on the Platform and/or in the Host's specific terms. A payment made through Evenue is treated as paid to the Host in the manner provided in the Venueplace general terms.

5.3. Additional services, special requests and any on-site additional costs are paid in accordance with the Host's terms and the parties' agreement, provided that the relevant payment obligation has been clearly communicated to the Client.

5.4. If a payment fails or is not received by the deadline, the Host may refuse to confirm the booking or to provide the Service, where such consequence was made known to the Client before the payment obligation arose.

5.5. Where the Host is required to issue an invoice or other accounting document to the Client, the Host shall provide it to the Client or make it available via the Platform in accordance with the Host's terms and applicable law.

6. Cancellation, refunds and non-performance by the Host

6.1. Cancellation conditions are set by the Host from the options made available on the Platform and are shown to the Client before the booking is submitted. By making a booking, the Client confirms that it has reviewed and accepts the cancellation conditions.

6.2. A Client's cancellation or amendment request must be submitted via the Platform or by other means accepted by the Host that allow written reproduction.

6.3. In the event of cancellation, the advance payment or deposit paid under the Service Agreement shall be refunded to the Client or forwarded to the Host in accordance with the cancellation conditions set by the Host and shown on the Platform, the specific booking terms and applicable law.

6.4. If the Host cannot perform a confirmed booking, including due to overbooking, unavailability of the venue or other circumstances arising from the Host's acts or omissions, the Host must inform the Client without delay and resolve the situation in a way that reasonably takes the Client's interests into account. The resolution may be an alternative time, an equivalent venue or service, a refund or other appropriate compensation.

6.5. If the Host removes the venue from the Platform or stops using the Platform after a booking has been confirmed, this does not affect the validity of a Service Agreement already concluded. The Host must perform the confirmed booking or resolve it in the manner described in clause 6.4, unless the parties agree otherwise.

6.6. Claims regarding cancellation, refunds, damages, contractual penalties or Service quality shall be settled between the Client and the Host, except where the claim concerns Evenue's own obligation under law or the general terms.

7. Client obligations and liability

7.1. The Client uses the venue and the Services with due care and follows the Host's instructions, the venue's house rules, the booking restrictions, public order requirements and applicable law.

7.2. The Client is responsible for ensuring that the nature of the event, number of participants, schedule, technical needs, catering, alcohol, music, sound, decorations, filming, photography, involvement of third parties and other material circumstances comply with what is permitted by the Host and with legal requirements.

7.3. The Client is responsible for the acts and omissions of the Client, its representatives, guests, employees, performers, subcontractors and other persons present at the venue at the Client's invitation or in the Client's interest.

7.4. The Client undertakes to compensate the Host for damage caused by the Client or by the persons referred to in clause 7.3 to the Host's venue, property or to third parties, where the obligation to compensate arises from law or this Agreement.

7.5. The Client may not use the venue for an unlawful purpose or for a purpose that harms the Host's reputation, or in a manner that endangers people, property, the environment or the normal operation of the venue.

8. Host obligations and liability

8.1. The Host shall provide the Service at the agreed time, in the agreed scope and to the agreed quality, and in accordance with the specific booking terms and the terms made known to the Client before booking confirmation.

8.2. The Host shall ensure that the venue is suitable and safe for the agreed use and available to the Client at the agreed time, unless the specific booking terms provide otherwise.

8.3. The Host is responsible for compliance with the permits, registrations, approvals, fire safety, health and safety, hygiene, occupational safety, food handling and other requirements applicable to the Host's activity, the venue and the provision of the Service, to the extent relevant to the specific Service.

8.4. The Host is responsible for ensuring that the terms published by the Host on the Platform and to the Client comply with applicable law.

8.5. If the Service does not conform to what was agreed, or if the Host breaches the Agreement, the Client may use legal remedies against the Host in accordance with the Agreement and applicable law.

9. Reviews

9.1. After using the Service, the Client may leave a review of the Host. The review must be based on actual experience and must comply with the law, good practice and the Platform's terms.

9.2. The Client may not publish in a review any defamation, insults, false information, personal data without a legal basis, trade secrets, spam or other inappropriate content.

9.3. The rules for displaying, moderating and removing reviews are set out in the Venueplace general terms. The Host may not influence a Client's review and may not offer benefits in exchange for positive feedback. The Host may submit a response or clarification to a published review in the manner provided on the Platform.

10. Personal data and confidentiality

10.1. Evenue processes the Client's personal data in accordance with Evenue's privacy policy. The Client's data is shared with the Host to the extent necessary for confirming the booking, providing the Service, handling payments and cancellations and resolving claims.

10.2. The Host processes the Client's personal data on its own responsibility to the extent that the Host determines the purposes and means of processing, including for providing the Service, accounting, handling claims and complying with statutory obligations.

10.3. The parties keep confidential each other's non-public information obtained in the performance of the Agreement, except where disclosure is necessary for performance of the Agreement, for making a claim, for complying with a legal obligation or at the request of a competent authority.

11. Force majeure

11.1. A party shall not be liable for breach of an obligation where the breach is due to force majeure, i.e. a circumstance which the party could not influence and the avoidance or overcoming of which could not reasonably be expected from it.

11.2. In the event of force majeure, the affected party shall inform the other party as soon as possible and shall perform its obligations as soon as possible after the impediment is removed, unless the nature of the Agreement or the law provides otherwise.

12. Dispute resolution

12.1. Disputes between the Client and the Host shall first be resolved through negotiation.

12.2. If a dispute cannot be resolved through negotiation, it shall be resolved under the laws of the Republic of Estonia in Harju County Court, unless mandatory legal provisions provide otherwise.

12.3. A Client who is a natural person and does not use the Service in their economic or professional activity has the right to use the consumer protection remedies provided by law, including the right to refer the dispute to the competent consumer disputes body.

13. Final provisions

13.1. Confirmation of a booking by the Host after the Client's acceptance on the Platform means that a Service Agreement has been concluded between the Client and the Host to the extent set out in this Agreement, the specific booking terms and the terms published by the Host.

13.2. Amendments to this Agreement do not affect Service Agreements concluded before the amendment takes effect, unless the parties agree otherwise or the amendment derives from a mandatory legal provision.

13.3. If any provision of the Agreement is found to be invalid, this does not affect the validity of the remaining provisions. The invalid provision shall, where possible, be replaced by a provision that comes as close as possible to the parties' economic and legal aim and to applicable law.