General Terms and Conditions

1. Definitions

In these Terms, capitalised terms have the following meaning:

Evenue – Evenue OÜ, registry code 16084878.

Host – a person who possesses or uses an event venue and offers Clients the use of event venues and/or related additional services, i.e. Services, and who enters into a Service Agreement with the Client through the Platform.

Client – a natural or legal person who uses the Platform to book event venues and enter into a Service Agreement with the Host.

Platform – the Venueplace web platform located at https://www.venueplace.com, operated by Evenue and through which (i) Hosts can present their Services and offer Clients the opportunity to make event venue bookings, and (ii) Clients can make event venue bookings, enter into Service Agreements with Hosts for the use of event venues, and purchase related additional services.

Service – a service offered by the Host, primarily including the provision of the use of event venues and related additional services pursuant to the Service Agreement, whereas the Platform is used solely as a technical environment for mediation and booking of the service.

Service Agreement – an agreement entered into between the Host and the Client through the Platform, under which the Host undertakes to provide the Client with the use of an event venue and/or provide other agreed Services, and the Client undertakes to pay for them, whereas the Service Agreement is concluded based on the standard terms available on the Platform, which the Host may specify according to the conditions of the specific Service.

2. Rights, Obligations and Liability of Evenue

Conditions Related to the Use of the Platform

2.1. Evenue mediates the conclusion of the Service Agreement between the Host and the Client by:

• 2.1.1. Providing Clients with access to the Platform and the opportunity to review the Services offered by Hosts.
• 2.1.2. Allowing the Client to enter into a Service Agreement with the Host through the Platform based on the standard Service Agreement terms available on the Platform.
• 2.1.3. The Host authorises Evenue under these Terms to collect payments related to the Services from Clients on behalf and for the account of the Host, including advance payments, and to forward them to the Host. Such payments shall be deemed accepted by the Host from the moment the Client has paid them to Evenue.
• 2.1.4. Providing the Client and the Host with the ability to manage bookings (cancel, amend) and exchange relevant information.
• 2.1.5. Displaying payment information to the Client and linking it to a specific booking.

2.2. Evenue is not a party to the Service Agreement concluded between the Client and the Host but acts solely as an intermediary service provider, offering a technical environment for reviewing Services, making bookings, and communication related to the provision of Services. Unless expressly provided otherwise in this Agreement, Evenue has no authority to assume obligations, make declarations of intent, or perform other legal acts on behalf of either the Client or the Host.

2.3. Evenue ensures the technical functioning of the Platform at a reasonable standard level. Evenue may develop the Platform, modify the functionalities of the Platform, and temporarily restrict or suspend the use of the Platform (including for maintenance purposes).

2.4. Evenue may modify the Platform's search algorithms, ranking logic, and principles for displaying content, while maintaining the objectivity of offers and the Client's ability to make independent decisions when selecting a Service.

2.5. For the purpose of verifying identity or representation rights, Evenue has the right to request additional information and documents from the Client regarding the Client or its representatives in order to mitigate risks related to the mediation of Services and conclusion of Service Agreements, with the aim of ensuring the security of the Platform, preventing fraud, and maintaining the good reputation of Evenue, Hosts, and clients using the Platform. Evenue may restrict the Client's access to the Platform or refuse to provide intermediary services if there is justified suspicion regarding the legality of the Client's activities or if the Client fails to provide the information necessary for proper identification.

Evenue’s Limitations of Liability

2.6. Evenue shall not be liable for:

• 2.6.1. The organisation or quality of the Service provided by the Host or compliance with any other conditions of the Service Agreement;
• 2.6.2. Compliance with legal requirements related to the use of event venues or services (including health and safety, fire safety, permits, registration, or notification requirements). Evenue does not inspect and is under no obligation to inspect the event venue offered by the Host, including its compliance with requirements, compliance with event organisation requirements, or the content of the Services;
• 2.6.3. The accuracy of the data submitted by the Client while using the Platform or damage caused to the Host's venue or property through the Client's actions or omissions;
• 2.6.4. The accuracy, completeness, timeliness, or legality of the information published by the Host on the Platform (including prices, availability, conditions, descriptions, images);
• 2.6.5. Errors, delays, disruptions, interruptions, or service failures of third parties (including payment service providers, banks, telecommunications operators, cloud service providers).

2.7. Except where mandatory provisions of applicable law provide otherwise, Evenue shall under no circumstances be obliged to compensate the Client for damages related to improper performance of the Service Agreement, including but not limited to event cancellations or double bookings, any deficiencies in the Host's provision of Services, or damage to the Client's property.

3. Obligations and Liability of the Client

Client Obligations When Using the Platform

3.1. The Client shall ensure proper compliance with all of the following conditions during the use of the Platform and the use of Services booked through the Platform:

• 3.1.1. All data submitted by the Client on the Platform is correct, accurate, up to date, and sufficient for booking the Service. If the data necessary for performing the Service Agreement changes, the Client shall notify the Host and ensure that the data is updated on the Platform if necessary;
• 3.1.2. The Client communicates with the Host and Evenue in good faith and provides relevant and accurate information on the Platform regarding the purpose of the planned event, the number of participants, and other circumstances necessary for fulfilling the booking;
• 3.1.3. The Client complies with the Service conditions established by the Host, the rules applicable at the event venue, safety requirements, and instructions (including fire safety, hygiene, noise, traffic, or other relevant requirements);
• 3.1.4. The Client does not use the Platform unlawfully or maliciously, including by submitting false information, using false identity, using payment methods without legal basis, or damaging the functioning of the Platform;
• 3.1.5. The Client pays the fees and payments required under the Service conditions through the Platform.

Confirmations Related to the Use of the Platform

3.2. The Client agrees to and accepts the following conditions related to the use of the Platform:

• 3.2.1. The Client understands that the web-based platform provided by Evenue is a technical environment for the mediation of Services and bookings.
• 3.2.2. The Service Agreement between the Client and the Host shall be deemed concluded at the moment the Host confirms the booking made by the Client through the Platform according to the specified conditions. Evenue is not a party to the Service Agreement and is not responsible for its performance.
• 3.2.3. The Client agrees and accepts that Evenue has the right to unilaterally amend the Platform's terms of use, functionality, technical solutions, and usage rules.
• 3.2.4. The Client acknowledges and accepts that the functioning of the Platform depends on technical solutions and Evenue does not guarantee uninterrupted or error-free operation of the Platform. Evenue shall not be liable for temporary unavailability of the Platform, maintenance work, or technical failures unless caused by Evenue's intent or gross negligence.
• 3.2.5. The Client understands and accepts that the functioning of the Platform may be temporarily disrupted due to, among other things, maintenance work, developments, failures of service providers, communication or power outages, cyber incidents, overload, or other circumstances beyond Evenue's control.
• 3.2.6. The Client confirms that before entering into the Service Agreement, the Client has reviewed the structure logic and terms of use of the Platform and accepts the risks associated with using the Platform, including the fact that bookings, payments, or notices are carried out through electronic systems and that malfunctions may occur in electronic systems.
• 3.2.7. The Client acknowledges that the ranking, recommendations, and pricing display logic of event venues shown on the Platform may be based on automated processing, taking into account, among other things, booking time, availability, location, and other objective criteria. Automated processing does not restrict the Client's right to make an independent decision when selecting event venues and Services.

Liability and Compensation for Damage

3.3. The Client understands and accepts that all claims and disputes arising from the Service Agreement (including disputes related to booking cancellations, refunds, damage claims, contractual penalties, complaints related to event organisation, etc.) shall be submitted to the Host and resolved between the Client and the Host in accordance with the terms of the Service Agreement.

4. Making and Cancelling Bookings. Reviews.

Making a Booking

4.1. The Client submits a booking request to the Host through the Platform, containing a description of the Service, the time of the event, the number of participants, and other information necessary for fulfilling the booking.

4.2. The Service Agreement shall be deemed concluded from the moment the Host confirms the Client's booking request on the Platform. By making a booking, the Client agrees to the special conditions entered on the Platform by the Host, and these conditions become part of the Service Agreement.

4.3. If the Host does not confirm or reject the booking request within 2 business days from the moment the Client submits the request, it shall be deemed that the Host has not confirmed the booking and the advance payment paid by the Client shall be refunded according to the booking conditions.

4.4. Modification of the booking or clarification of other Service conditions shall take place by agreement between the Client and the Host through the Platform.

4.5. Communication between the Client and the Host takes place through the Platform's communication environment (chatroom).

4.6. The booking cancellation conditions set by the Host are displayed on the Platform. In the event of cancellation of the booking, Evenue shall refund the advance payment to the Client according to the cancellation conditions displayed on the Platform.

Reviews

4.7. Clients may leave reviews for Hosts, which are displayed on the Platform. Evenue may moderate or remove reviews in cases of defamation, insults, spam, reviews not based on actual experience, or other similar circumstances.

4.8. The Host may not influence the Client's reviews or offer benefits in exchange for positive feedback. The Client may not accept benefits offered for positive feedback.

4.9. The Host may submit objections or explanations regarding published reviews.

5. Service Price and Payments Made on the Platform

5.1. The Service price and the amount of the advance payment payable upon booking are displayed to the Client before submitting the booking and become part of the Service Agreement terms. Evenue has the right to use algorithms and other technical tools on the Platform that enable price adjustment based on decisions made through automated processing.

5.2. When booking the Service, the Client shall pay the advance payment in the amount specified in the booking conditions and the remaining price through the Platform according to the Service conditions.

5.3. Payments made by the Client for the Service to Evenue's account shall be deemed paid to the Host from the moment the payment has been received in an account or payment solution under Evenue's control. Evenue is not the recipient of payment for the Service, the provider of the Service, nor does it determine the Service price or other financial conditions. Evenue acts as the Host's commercial agent in collecting and forwarding payments from the Client, and the Host has authorised Evenue to receive advance payments and other fees payable to the Host on the Host's behalf and for the Host's account.

5.4. Third-party payment service providers are used for processing payments. Evenue shall not be liable for the activities, failures, or delays of payment service providers unless caused by Evenue's intent or gross negligence.

6. Intellectual Property and Information Published on the Platform

6.1. All intellectual property rights related to the Platform, including its software, source code, databases, user interface, structure and design, the trademarks “Evenue” and “Venueplace” and “Sündmuspaik”, domain names, and other intellectual property rights related to the Platform belong exclusively to Evenue.

6.2. By publishing a review on the Platform, the Client grants Evenue the right to use, display, and store the content of the review free of charge.

6.3. If the Client has reason to believe that content published on the Platform is unlawful or infringes the rights of a third party, the Client has the right to submit a notice to Evenue by email at info@venueplace.com. The notice must allow sufficient identification of the content and contain contact details for further communication. Evenue has the right to temporarily restrict, remove, or limit access to the content based on the notice before making a final decision. Evenue shall not be liable for damage arising from the temporary removal of content or restriction of access if acting in good faith and reasonably.

7. Security and Data Protection

7.1. Evenue applies reasonable technical and organisational measures to ensure the security of data transmitted through the Platform, taking into account the nature of the digital service and technical environment.

7.2. The processing of Client data on the Platform takes place in accordance with Evenue’s data protection terms based on the following main principles:

• 7.2.1. Client personal data is collected only to the minimum extent necessary to enable the provision of Services to the Client through the Platform;
• 7.2.2. Client personal data is used solely for the purposes of using the Platform and performing the Service Agreement;
• 7.2.3. Client personal data is stored only for as long as necessary for the purposes of performing the Service Agreement;
• 7.2.4. Appropriate security measures are applied when storing Client personal data to prevent access by third parties.

8. Final Provisions

Force Majeure

8.1. A party shall not be liable for breach of obligations if the breach is caused by force majeure (including large-scale communication/power outages, cyberattacks, large-scale service provider disruptions, government restrictions, etc.). Notwithstanding the occurrence of force majeure, the Party undertakes to fulfil its obligations as soon as possible after the obstacle ceases to exist.

Amendments to the Terms

8.2. Evenue has the right at any time to unilaterally amend the terms of use of the Platform, especially if the amendments result from:

• (i) development of the Platform or changes in functionality;
• (ii) changes in legislation, case law, or instructions of supervisory authorities;
• (iii) changes in Evenue’s business model.

Evenue shall notify the Client of amendments to the Terms in writing via the Client’s registered email address. If the Client does not agree with the amendments to the Terms, the Client has the right to discontinue use of the Platform at any time.

Applicable Law and Dispute Resolution

8.3. The Agreement shall be governed by the laws of the Republic of Estonia.

8.4. All disputes that cannot be resolved through negotiations shall be resolved by Harju County Court as the court of first instance.

8.5. Clients who are natural persons and who do not use the Service for their economic or professional activities have the right to turn to the Consumer Disputes Committee in the event of a dispute.